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Business Update – Q2 – APAC

The last few months have been unprecedented for us all personally and professionally. The world, as we once knew it will never be the same again.  We are all experiencing our own journey as we all start to adjust to what will eventually be a ‘new normal’, whatever that may be.

But as lockdown restrictions finally start to ease globally, it is encouraging to see some green shoots beginning to appear for holiday bookings through the Traveltek platform. Last week we noticed a positive uptick in new bookings and this trend appears to be continuing.

Since lockdown, our priorities have been to ensure we are responding efficiently and effectively to our customers’ needs, whilst ensuring we are protecting and supporting the welfare of our employees. COVID-19 continues to deliver challenges to our customers, and over the last few months, we have released new functionality and tools to support. These include the launch of the Knowledge Hub, ABTA Refund Credit Note and the Non-Refundable Hotel feature. Also, we have worked hard to reduce the number of JIRA tickets, improve response times, and put in place a robust change control process.

Our plan for 2020 was to continue to strengthen the capability within our management team. Despite the challenges of lockdown and not having a physical office presence, we welcome two new appointments to the Traveltek family, Stuart Cotterell as Chief Operating Officer and Craig Eaglesham as Head of Project Delivery. Stuart joins us from Edinburgh Airport where he held the position of Head of Business Applications. Stuart brings with him a wealth of experience in change management, automation processes, software delivery and project management. Stuart’s addition to the Traveltek Executive Team brings the ideal mix of knowledge and expertise not only in the design but also the distribution of software with customer satisfaction a key priority. Within the Operating division, we also welcome Craig Eaglesham to the role of Head of Project Delivery. Craig’s addition further strengthens the project management team and brings a wealth of experience gained in previous roles at ScotRail and BAE Systems around project management and process improvement. I am sure over the coming months you will have the opportunity to meet (probably virtually!) with Stuart and Craig.

Traveltek’s goal for the future will continue to be to support our customers. We will be delivering this by responding quickly to your needs and ensuring stability and performance in the platform. We will also continue to find new opportunities and products for our customers to help improve their productivity and efficiency. This includes automation tools (Robotic Process Automation), advanced data insight, and continuing to improve our current core products (iSell & iBos). Traveltek’s new tours product tourtek is now live, and customers already see the benefits it can deliver. In the coming months, Traveltek will be launching an exciting new product for customers around data insight which is going to be a vital tool for many travel businesses as they navigate out of the current situation.

With regards to the APAC region, we promoted Rebecca Esterhuizen to the role of Head of APAC, this was confirmed at the start of March, however, due to COVID-19 we had held off announcing it to the press. The APAC team has also been strengthened by Kristelle Cooney, APAC Implementation Manager, who joined the Traveltek family this month and has over ten years experience in the travel industry. Kristelle will be working with many of our APAC customers over the coming months on health checks, training support and project implementations. Unfortunately, like most travel businesses we have had to restructure some roles, and the Global Director of Sales role was unfortunately made redundant, which was held by Paul Millan. Paul remains a friend of the Traveltek family, and going forward will be consulting with Traveltek within the APAC region.

And finally, this month, we will be restarting the engine on the AWS migration project. We are about to embark on stage 2 of our transition plan with a view to having every customer moved across to this environment by the end of Dec 2020.

If you have any question about the new products mentioned, please do not hesitate to contact your Account Manager who will be happy to help.

Thank you again for your continued support.
 
Yours sincerely,
 
Mal Barritt
CEO