Removing Non-Refundable Hotels

In these challenging times, we’d like to make you aware of a few features on the Traveltek platform that may help you.

Removal of non-refundable hotels

Traveltek’s ‘Results Manager’ feature allows you to remove any room types that are non-refundable from your hotel search results. This will work for any suppliers who identify such rooms in their API results – see list of supported suppliers below.

Stop deposits on non-refundable hotels

If you wish to sell non-refundable hotel rooms, we have additional configurations to control how much deposit you collect. Functionality includes:

-Allow a standard deposit on non-refundable rooms for specific suppliers
-Include the full value of the non-refundable room in the deposit
-Ability to set the full basket or not offer a deposit option if a non-refundable room is booked

Supported Suppliers

Please find a list of our supplier partners below who support the removal of non-refundable hotels:

-EAN Hotels (Rapid)
-Go North Cyprus
-Hotelbeds (Apitude)
-Real Travel Solutions (RTS)

If you would like to take advantage of any of these features, please raise a support ticket using the ‘Non-Refundable Hotels – Result Manager & Deposits’ request type (within the ‘services’ menu), and our team will assist you. There is no charge to enable these additional features.

If you have any further questions, please don’t hesitate to raise them on a support ticket or contact your Account Manager.