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Traveltek News

26 October 2021 in Company

Traveltek & My Cruises Extend Their Successful Partnership

Traveltek is delighted to announce it has once again partnered with My Cruises for another 3 years. My Cruises originally joined the Traveltek partnership in 2018 when the company needed a dedicated technology provider within the APAC region.

My Cruises is a specialist cruising brand by My Holiday Centre. Since 2015, they have been handcrafting the best cruise deals for Australian cruisers, taking them all around the globe! The brand thrives on quality, innovation, and unbeatable value for money. In a world where the cruise industry is evolving at a rate of knots, My Cruises strives to deliver only the best—the best itineraries, on the most cutting-edge ships, departing from easily accessible ports to ensure ultimate convenience for their customers. The company has delivered impressive growth and has continued to use the downtime of COVID to invest in Robotic Process Automations (RPA), ‘Manage My Booking’ tool and new technologies with Traveltek to be ready for the travel bounce back.

With cruise making up $4.5bn of the Australian market, having all the major cruise lines connected was a crucial driver in selecting Traveltek as their technology partner. Over the last 3 years, My Cruises has seen a daily increase of 200% in the number of bookings consultants can deliver. As the industry continues to bounce back, the business now has the right technology platform to quickly and efficiently scale the businesses.

Rebecca Esterhuizen, Head of APAC said “I am delighted that we have extended our partnership with My Cruises for another 3 years. It’s been a pleasure working with the team over the recent years and we are excited to deliver more enhanced technology into their business to help support their growth. It’s been a really tough time for the industry but we are confident that the demand in cruise will bounce back even stronger and My Cruises is in a really strong position to reap the rewards

Michael Middleton, General Manager added “September 2021 was one of the biggest months we have ever had as a business and we are now well ahead of pre-covid levels. The efficiencies that Traveltek has given us has enabled us to achieve these results faster and more efficiently. We are really excited to see the time saving that investment in RPA will give the team, which will enable us to scale with a much lower increase in back office and support staff. Our new ‘Manage My Booking’ site will take our customer journey to the next level, this will be great for our customers to be able to access their booking at any point and update important information, make payments, access documentation such as their booking confirmation and itineraries, reducing pressure on call centre staff”

 

For more information on partnering with Traveltek, visit:

www.traveltek.com