The Flight Centre Travel Group’s (FLT) flagship wholesale brand, Infinity Holidays, which is widely recognised as Australia’s best travel wholesaler, has officially put pen to paper on an improved, long-term contract with Traveltek, the lead provider of travel booking technology.
The two companies have extended their relationship, which has seen Infinity adopt both the iTour and iSell products and create a dedicated project team, along with Traveltek, to identify and scope future requirements.
This unique platform is known within Infinity as Onboard (Ontrack for rail), but is essentially iTour and iSell rebranded. Infinity is FLT's largest supplier of land, cruise and rail products.
Together, Infinity and Traveltek have created a single comprehensive application to fulfil everything from a customer enquiry to calculating staff commissions.
Traveltek is the core application in the Cruise and Rail wholesale business, which services the company's retail shop network.
Brian Luckins, Infinity's Systems and Operations Leader, said: “Infinity is delighted to have committed to working with Traveltek for the long-term. The partnership has been evolving over the past few years, with each company benefitting and going from strength to strength because of it. Onboard and Ontrack have been made possible because of the hard work on both sides and the fantastic understanding Traveltek has of how Infinity works as a business.”
Kirsty Orr, Traveltek COO, said “Traveltek is delighted Infinity has committed to continuing our strong working relationship. Both parties have worked tirelessly to create Onboard and Ontrack. This long-term contract allows us to better equip Infinity to deliver first-class cruise and rail products to its customers. Traveltek is positioned to easily facilitate its customers, no matter where they are in the world. Our company's global footprint expansion plan will only see us offer a better, more bespoke service to our customers.”
ABOUT INFINITY HOLIDAYS:
Infinity Holidays is FLT's flagship wholesale brand and provides accommodation, tours, cruises, rail and car hire to the company's = network of retail outlets.
Infinity Holidays is made up of specialist International, Domestic and New Zealand travel consultants, as well as specialist Cruise and Rail teams, all with unique, first-hand product knowledge. The business was awarded Best Wholesaler International Product at Australia's National Travel Industry Awards in 2012, 2013, 2014 and 2015.
The Traveltek Group has been delivering world-leading travel technology solutions to travel agents, tour operators and wholesalers for almost 20 years. The Traveltek Group has produced 250% growth in the last 4 years and is globally recognized as the world’s leading cruise & dynamic packaging solutions provider in 2014, 2015 & 2016 at the World Travel Awards.