6 minute read
Technology is moving fast, reshaping the way we live, work and connect with the rest of the world. What once seemed futuristic is now part of our daily lives. In the travel industry, tools like artificial intelligence, machine learning, GDS, and cloud platforms such as Amazon Web Services are rapidly changing the way we book and experience travel.
For the travel agent or online booking agent, this can mean constantly reinvesting in new technology to stay ahead of the game. With an astonishing 72% of US adults preferring to book their trips online, a travel seller must offer a seamless booking experience to compete successfully. From personalized itineraries to real-time pricing, customers expect perfection, at the click of a button.
At Traveltek, we understand this challenge, which is why our solutions like iSell and iBos are built on AWS infrastructure to deliver the performance and reliability your customers demand.
AWS: Transforming Travel & Hospitality
Amazon Web Services (AWS) is driving the travel and hospitality industry with its cloud technology, data analytics and artificial intelligence. By utilizing AWS, companies are reshaping how they operate and engage with customers. Traveltek has been at the forefront of this transformation, leveraging AWS capabilities across our entire product suite to deliver enterprise-level solutions to travel businesses of all sizes.
- Personalized Experiences – AWS uses AI and machine learning to offer personalized experiences, offers and upgrades based on preferences and historic bookings.
- Operational Efficiency – cloud technology allows businesses to scale up or down without the need to reinvest in physical infrastructure. Airlines can optimize fleet management and hotels can maximize bookings, all using predictive analytics.
- Real-Time Booking – IoT solutions, powered by AWS streamline baggage handling, hotel check ins, inventory management and flight notifications.
- Customer Service – AWS supports AI-driven chatbots and virtual assistants, providing customer service 24/7 for routine booking management like flight updates, hotel amendments and car rental queries.
- Secure and Reliable – AWS automatically encrypts data at rest and in transit. It meets global security standards to support industries handling sensitive and is considered extremely secure.
Customer Service & Operational Efficiency
With seamless booking and personalized experiences the norm, travel customers are adding impeccable customer service as a key differentiator when it comes to choosing a travel provider. Amazon Web Services has a big role in improving customer service in the travel industry.
With AWS analytics and machine learning, companies can use customer history to provide tailored recommendations. For after-sales service, AI-powered chatbots provide round-the-clock support, resolving common queries instantly. And with AWS, customer service is available in multiple languages, streamlining communication effortlessly.
Cloud Technology in Travel
Cloud technology has transformed the travel industry. Cloud platforms enable airlines, hotels and other travel companies to offer real-time booking, personalized customer experiences and flexible access to data anywhere. In terms of operational efficiency, cloud technology is a significant benefit, enabling travel providers to scale their operations up or down on demand without investing in physical IT infrastructure. They can easily adjust their computing power and storage by simply ‘renting’ more or less resources, on a ‘pay-as-you-go’ basis.
And the benefits don’t end there. Utilizing cloud technology allows centralized data management, harnessing valuable booking history and preferences in a single, cloud location. This facilitates data analytics and machine learning to create even more personalized travel experiences and targeted marketing.
With Traveltek’s cloud-based solutions running on AWS, your business gains all these advantages through our user-friendly interfaces – no cloud expertise required. Our iBos platform, for instance, centralizes your entire operation in the AWS cloud, providing powerful analytics and reporting tools that help you make data-driven decisions.
Can Small Travel Agencies Benefit from AWS?
Driving major airlines, global hotel chains and booking platforms, Amazon Web Services provides crucial support on a large scale. But what about smaller travel agents and tour operators? It may come as a surprise to learn that AWS was designed with small and medium-sized businesses in mind. Things like pay-as-you-go pricing mean there’s no need for large-scale investment decisions; secure, high-performance infrastructure, AI, data analytics and customer support are all available to small businesses, allowing them to compete effectively with the big players in the industry.
Frequently Asked Questions
What is basic concept of AWS?
Amazon Web Services delivers cloud computing through a network of globally distributed data centers. The data centers house multiple services including data storage and machine learning that users can access on demand.
How does AWS integrate with a travel agent’s systems?
Travel agencies can migrate their booking engines, CRM systems and databases to AWS for full functionality. AWS can also integrate with GDS through API technology. Traveltek handles this integration complexity for you – our solutions come pre-integrated with major GDS systems and run seamlessly on AWS, so you can focus on selling travel rather than managing technology.
How can I get started with TravelTeks software for my travel agency?
Starting your journey with TravelTek is simple. Contact our sales team who will guide you through the process of deciding which software is best for your business. We’ll show you how our AWS-powered solutions can transform your operations, whether you’re a small agency or a large travel management company.
How is AI used in the travel industry?
Artificial Intelligence and machine learning are used extensively in the travel industry. Travel technology uses AI and machine learning as a tool to predict traveler bookings, personalize experiences, customer service, dynamic pricing, inventory management, enhanced security and more.
What are the current innovations in travel technology?
On-board WIFI, smart luggage, sustainable route optimization, biometrics and contactless travel are all set to evolve and improve the way we travel in the future. TravelTek technology is constantly improving to maintain its position as a leading provider of technology solutions in the travel sector.
What software does TravelTek offer?
At TravelTek, we offer a full suite of award-winning travel technology, developed over two decades in the business, including iSell, iBos, Cruisetek and more. All our solutions are powered by AWS infrastructure, ensuring enterprise-level performance, security, and scalability regardless of your business size. Why not contact our team to discuss your travel agency business.
