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Unlock Efficiency and Precision with RPA

Today RPA is fundamental technology in an overall automation strategy. It acts as the glue between your multiple business systems and performs the manual, repetitive and long-winded tasks for you.

Using our advanced technology, we can replicate actions that a user would perform manually and complete them automatically with RPA bots, but without errors and including built-in auditability. You have control of your bots by scheduling tasks, turning them off and on, and giving them the ability to run out of hours and over long periods of time – an RPA bot never tires so becomes a crucial member of your team. The actions we automate are bespoke to you, and we can help you define your automation approach with our free RPA audit.

Key Benefits & Features

Improved Efficiency icon

Improved Efficiency

A more efficient business – Automating manual tasks drives efficiency through your business as the manual, repetitive tasks are actioned faster, error-free and quality assured. Tasks can be completed out of hours, can run for long periods of time, can handle large and small volumes and therefore will scale to deliver effectively during peak periods.

Return on Investment icon

Return on Investment

A rewarding return-on-investment – As your processes speed up and become higher quality, your costs go down and you start to reap the benefits of RPA. On average, an RPA bot delivers about the same volume of work as 3-5 full-time employees within a business but at a fraction of the cost.

To find out more about how Robotic Process Automation (RPA) can transform your business and provide you with a truly one-stop booking engine book a demo today.

Unlocking Efficiency and Elevating Customer Experience in the Tourism Industry with RPA Bots

In the world of the travel business, exceptional customer service sets the best apart from the rest. Enter Robotic Process Automation (RPA) – a game-changing technology that’s reshaping the way travel companies and agencies operate, from the front office to the back office.

The travel industry faces unique challenges: complex booking processes, real-time updates, and the need to provide a seamless customer experience. That’s where RPA comes in. By integrating RPA software into operations, travel agencies and companies can streamline business processes and enhance customer service.

Imagine a world where booking flights, accommodations, and cruises becomes as simple as a few clicks, thanks to intelligent RPA bots. These bots, fueled by cutting-edge Natural Language Processing (NLP) and machine learning, understand, and execute tasks with precision.

Whether it’s handling reservations or instantly updating customers about travel changes, RPA bots take the load off human resources, ensuring accuracy and real-time updates.

Gone are the days of manual, rule-based processes that consume time and energy. RPA technology in the travel industry enables the automation of repetitive tasks, freeing up valuable time for travel agents to focus on high-value tasks that truly require the human touch. This means more personalized interactions and better customer experiences, leading to increased customer loyalty and positive word-of-mouth.

From the hospitality industry to travel agencies, the benefits of RPA in tourism are vast. The dynamic nature of the travel industry demands quick adaptations – something RPA excels at. Its ability to swiftly adjust to changing scenarios, combined with real-time updates, makes it a crucial asset in managing the front office and back office operations.

Embracing this technology not only simplifies business processes but also opens doors to innovation and growth. Stay ahead in the competitive travel landscape by integrating RPA solutions that understand the nuances of the travel industry.

How RPA can Transform your Travel Business

To bring you on this journey, it would be useful to know exactly what Robotic Process Automation is, especially for those that are currently scratching your heads thinking we are talking about the next futuristic blockbuster!

RPA (robotic process automation) is the automation of repetitive and rule-based tasks that are performed by people. And by using RPA, businesses can simplify work and achieve more in less time.  Again you are probably thinking, ‘Yeah, but how can I use that in my business?’ For example, if you are a travel company where you rely on manual processes for repetitive tasks such as managing flight schedule changes, sending out tickets and itineraries to customers or matching supplier invoices – then yes, RPA is technology you will be able to utilise. It will save you money, allow you to scale, improve your processes, and make your employees happy. So it is a win-win all around. 

The Application of RPA

Now that you know what RPA is, let’s talk about what tasks are best suited to automation and how this can be implemented within your business: 

Integration: Driving multiple APIs, integrating internal systems and driving MS Office applications

Matching: Matching documents, processing customers requirements and de-duping

Categorisation: Categorising emails, analysing customer sentiment, and segmenting customers

Reporting: Collating data, analysing data, integrating data and producing excel MI documents

Repetitive: Loading data, cut and pasting tasks, searching the web and enforcing business rules

CASE STUDY: Stewart Travel

They always say the proof of the pudding is in the eating! So let me take you on the next part of this journey. 

Stewart Travel is a popular and busy Travel Agency with retail shops based around Scotland and Northern Ireland. They have a wide range of products, including cruise, pre-package holidays and tailor-made tours. They had been utilising RPA for document scanning but were looking for a more enhanced experience than the one that was on their platform. Their current application of RPA was related to document scanning, but it only scanned confirmations and a small number of notifications and with less than 50 suppliers, and it wouldn’t deal with notifications and cancellations plus they needed it to include more suppliers and cope with the scanning of emails, HTML and PDF documents. The current set-up led to costly errors and frustration amongst employees, and it also led to massive resource issues during peak booking periods. Stewart Travel reached out to us as their technology partner to see if we had a product that could provide a solution to address these specific issues. 

Traveltek’s RPA product was able to be applied, which would provide a solution to their document scanning issues. Our product can deliver;

  • Document scanning of HTML, pdf and email
  • Scan documents from 200+ suppliers, including the likes of Jet2, Jet2Holidays, Holiday Taxis, Stuba, Carnival, P&O, Princess Cruises, MSC and Royal Caribbean, to name a few.
  • Scan documents related to:
    • Confirmation Invoices (client & agent copies)
    • Tickets
    • Cancellations (client & agent copies)
    • Notifications

On average, the robot embedded at Stewart Travel currently matches 11,000+ documents per month, and remember that if this doubles, triples or even quadruples, the robot can scale to accommodate this. 

Stewart Travel added that ‘The RPA solution that Traveltek were able to provide resolved an incredible time-consuming issue we had in keeping up with inbound documentation from suppliers. The RPA solution allowed us to focus our efforts and resource on quality checks rather than sourcing and attaching documents, making the whole process more efficient, and freeing up valuable staff time to focus on delivering customer support and service’.

Embracing new technology can be scary, and also, you might have employees that are unsure about change or worried that robots are replacing their jobs, however, the opposite is true. At Traveltek, we take a consultancy approach to RPA; the first step on this journey is an audit of your manually heavy processes (this part is free as well – bonus!). Once the report is produced, which takes about two weeks, depending on the volume of processes you have in place, we can provide you with a list of quick wins and long-term solutions where automation can help. After that, once you decide to go ahead, the project will be kicked-off, and your specific robot (or you might choose to have multiple robots – everyone likes a pal) will be built to perform the specific tasks you require it to do. Once it has been tested and you are happy with the process, it will be embedded into your business. Your staff who were previously doing these highly repetitive tasks can get back to what they do best – selling holidays.  

RPA = Automating over 66% of manual processes for the Cruise Retailer Back Office

On a serious note, the travel industry, as we all know, is going through something it has never experienced before. With the industry effectively on pause, this is a good time to take stock and evaluate how you can make your business more efficient, productive and scalable so that you are in a strong position for when the bounce-back begins. 

To find out more about RPA, and even if it is just to have a more in-depth conversation about the product, the process around the audit or implementation of RPA, please head over to our contact us page and request an RPA demo.

Now, we need to develop RPA to include housework, and our work will be complete!

Frequently Asked Questions

What is RPA, and how does it relate to the travel industry?

How can RPA benefit travel businesses and agencies?

What role does Natural Language Processing (NLP) play in RPA for the travel sector?

Can RPA bots handle complex tasks in the travel industry?

Will RPA replace human employees in the travel industry?

How quickly can RPA be implemented within a travel company?

Can RPA adapt to the dynamic nature of the travel industry?

Is RPA secure for handling sensitive customer information?

How does RPA impact the customer experience in the travel industry?

Can RPA be integrated with existing systems used by travel companies?